Senior Technical Service & Engineering Manager

Company Overview

Hwappu Group (ワップ コーポレーション) is an integrated environmental enterprise with product development, manufacturing, and sales. It operates R&D and service centers in Japan, Singapore, America, Thailand, and China.

Job Summary

Lead technical operations, after-sales service, and engineering support for water purification and intelligent equipment, ensuring system stability and operational excellence across Singapore and regional markets.

Responsibilities

• Lead and manage technical operations and after-sales service for water purification systems, smart water dispensers, vending machines, and related equipment to ensure high service quality and equipment reliability
• Develop and implement technical standards and procedures to enhance service efficiency and operational consistency across locations
• Oversee installation, troubleshooting, and urgent repair of machines on-site to minimize downtime and maintain customer satisfaction
• Build, train, and lead a localized technical service team to deliver effective field support and continuous improvement
• Analyze technical failures and operational issues to develop preventive measures and optimize system performance
• Coordinate with cross-functional teams and regional offices to align technical service strategies and share best practices
• Monitor key performance indicators related to equipment stability and service delivery to drive continuous operational excellence
  
  Requirements
• Willing to work 6 days per week
• Proficient in both English and Chinese (spoken and written)
• Hands-on, proactive, and willing to troubleshoot and resolve issues on-site
• Strong problem-solving mindset with a sense of ownership