Service & Response Supervisor ( HVAC/ ACMV)

KoolLogix is a Singapore emerging enterprise that provides thermal management solutions for IT and Data Centre applications. The company is growing its talent pool by recruiting technical resources to support its aspiring plan in innovative engineering solutions.

Candidates applying for the role is expected to perform, but not limited to, the following duties and responsibilities:

Post-project Maintenance:

• Verification/Alignment of system settings & operation before
  handover and user training by Project Team

• Preventive maintenance activity planning and coordination

• Conducting preventive maintenance @ deployed sites

• Preventive maintenance reporting to client

Post-project Field Support:

• Field support & service call duty planning

• Coordination within the team to respond to service call

• Attending to field support & service call (24/7) for troubleshooting, fault identification & resolution

• Coordination, supervising and assisting 3rd party rectification activities on site

• Update of activities to department chat group or email.

Field Service Asset management:

• Managing maintenance tools/equipment & overseeing calibration schedules

• Overseeing management and upkeep of assets/tools/equipment/spare

Administrative & Support:

• Ensure compliance with applicable health, safety and environmental requirement for activities carried out

• Managing & maintaining heath book & documentation for project sites (E.g. report review & submission, billing trigger & replacement records)

• Hands-on support for project deployment team on days with no S&R activities

• Supporting logistic arrangements with the company van.

Candidates will be required to follow 1-2 project cycles, or approximately 1 year of project deployment after joining to better understand our solution & its operation.

Requirements:

• 3 years of Maintenance & Field support with relevance to industrial ACMV refrigerant systems.

• Higher NITEC in Control/Electrical/Mechanical Engineering is required.

• Strong planning, coordination & reporting skills.

• Strong knowledge of mechanical engineering principles, specifically thermodynamics & fluid mechanics an added advantage.

• Prior experience working in data center an added advantage.

• Prior experience in customer engagement.

• Excellent communication, interpersonal, and presentation skills, with the ability to collaborate effectively with team members, clients, and external partners.

• Strong analytical skills, systemic thinking and reasoning, with an attention to detail.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Must be flexible and able to respond to service calls for critical issue during, and beyond, working hours.

Qualifications:

• Apply Workplace Safety and Health (AWSH), formerly CSOC

• WSQ Perform Work at Height (PWAH)

• Possession of Class 3 license.