Service Engineer

Job Purpose:

The Engineer is responsible for ensuring the continuity of systems and leads the initiative for identifying and implementing innovation within the organization. The job holder will manage the maintenance of customer’s equipment and systems and follows corporate guidelines and best practices, monitoring compliance of work activities to regulatory and statutory policies, procedures, and regulations.

Guiding Principles/Pointers

• Do it Right, the First Time
• Consider the risk factor
• Adhere to ISO9001 Quality Management Standards
• Work cost-effectively and efficiently
• Comply with HSSE and Intellectual Property (IP) Protection

Key Roles

1. Conduct Operations

• Monitor warranty service cost and present to department-in charge.
• Closure of job status to facilitate proper and prompt invoicing.
• Using the in-house database, select and prepare testing procedure, checklist, and testing report, customized to specific requirements when necessary.
• Prepare tools and materials in advance to ensure the site work can be completed effectively and timely.
• Perform in-house testing, site commissioning, site modification, site maintenance, customer training, and site survey.
• Plan jobs systematically and organize work pro-actively at least 1 week in advance to ensure a high utilization rate.
• Ensure resolutions of issues identified from surveys, inspections, and tests conducted and lead the meeting to pre-empt systemic problems.
• Reduce and monitor non-conformance work.
• Look into potential service and parts sales by engaging with sales and project teams.

2. Manage Health, Safety, and Environment

• Drive departmental plans to ensure compliance with HSSE and Productivity.
• Review vendor compliance with the organization’s HSSE standard and practices
• Ensure proper closure of HSSE.
• Ensure the implementation of sustainable engineering procedures and guidelines.

3 Manage Risk and Business

• Develop risk management plans and risk controls in alignment with the organization’s risk management framework.
• Analyze and consider the financial implications of various decisions and tasks.
• Analyze the solutions developed, and work accomplished to identify learning points for continuous improvement initiatives.

4 Manage People and Organisational Function

• Drive team performance to achieve department goals.
• Analyze viability to proposed continuous improvement/lesson learned initiatives.
• Prepare training videos for engineers to reference when required.
• Provide onboarding training to newcomers and attend training provided as part of personal development.

Key Competencies Required

• Agility & Resilience
• Customer Focus
• Engineering Competency
• Risk Assessment
• Engineering Solutioning
• Operations Management

Prerequisites:

• ITE, Diploma or Degree in Chemistry or Engineering of Electrical & Electronic / Instrumentation / Analyzer or equivalent
• Minimum 2 years relevant working experience
• Experience in field instrumentation, process and analytics will be highly relevant but not compulsory
• Able to work independently and as a team
• Proficient in MS Excel, Word, Outlook.