Service Engineer – Field Support & Automation

Responsibilities:

• Manage and resolve technical issues related to equipment, processes, and software.
• Perform equipment installation and setup — from layout planning to commissioning.
• Provide troubleshooting and technical support to customers on-site and remotely.
• Conduct preventive maintenance, parts overhaul, equipment modifications, and repair work.
• Provide technical advices/solution and support to achieve better quality, productivity and cost objectives.
• Collaborate with customers to understand and fulfill design concepts and requirements.
• Track engineering changes and ensure all documentation, including machine operation manuals, is updated accordingly.
• Prepare and submit detailed technical issue reports.
• Participate in a 24/7 on-call duty roster for urgent support.

Requirements:

• Minimum ITE, Diploma in Mechatronics, Mechanical, or Electrical Engineering.
• Background in engineering or semiconductor industry preferred.
• Good communications & organization skill.
• PC relevant knowledge.
• Self-motivated, responsible and team player.
• Prior experience in service roles or customer-facing positions is a plus.
• Own transport will be an advantage