Service Supervisor

To supervise and coordinate service operations, ensuring timely, efficient, and high-quality maintenance, repair, and troubleshooting of heavy equipment, machinery, and air compressor systems, while supporting customer satisfaction and operational efficiency.

DUTIES

• Supervise daily service activities including repairs, maintenance, and troubleshooting works
• Plan and schedule service jobs, site visits, and technician assignments
• Ensure all service jobs are completed on time and meet quality standards
• Monitor job progress and provide technical support when required
• Guide and support technicians in diagnosing faults and performing repairs on Heavy equipment (e.g. forklifts, generators, machinery) and Air compressors (diesel/electric)
• Review service reports to ensure accuracy and completeness
• Assist in resolving complex technical issues
• Provide timely updates on job status, delays, and solutions
• Handle customer complaints and ensure proper follow-up and resolution
• Ensure all service works comply with safety standards and procedures
• Conduct toolbox meetings and safety briefings where required
• Ensure proper use of tools, equipment, and PPE
• Maintain compliance with regulatory and company requirements
• Ensure proper documentation of service reports, job sheets, and checklists
• Monitor usage of parts and prevent wastage
• Ensure timely submission of service reports and claims (e.g. warranty)

REQUIREMENTS

• Diploma / NITEC / Higher NITEC inMechanical Engineering or related field
• Minimum 3–5 years of relevant experiencein heavy equipment, machinery, or air compressor servicing
• Prior supervisory experience preferred
• Strong technical knowledge in dieselengines, mechanical systems, and compressors
• Good troubleshooting and problem-solvingskills
• Leadership and team management abilities
• Good communication and interpersonalskills
• Ability to work under pressure and managemultiple tasks
• Possess Class 3 driving licence(preferred)
• Willing to travel to customer sites
• Able to work overtime when required