Staff Product Specialist

Technical Product Management

• Collect process / production / competitor data at customer site.

• Scout and report new product ideas and innovation with the goal to enhance the product and service portfolio.

• Provide support for AFC model introduction (launching, demo, Semi shows).

• Conduct feasibility studies and sample bonding.

• Engage in R&D projects during product definition / requirement engineering, In-house and customer testing.

• Collaborate with R&D in defining new features and CIP requirements; both software and hardware.

• Participate in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification).

• Carry out internal acceptance test of new features and CIP developed by R&D.

• Build up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers.

• Define SW requirements (JIRA) for new modules and features (Requirement Engineering).

Pre- & After Sales Support

• Conduct evaluations, benchmarks and demos.

• Support Sales and CPMs during Pre-Sales activities.

• Establish good customer relationship on technical level with all key accounts assigned.

• Provide Technical Info and Updates to CPMs and Sales.

Technical Support, 2nd Level support

• Coordinate and provide technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia (2nd level support).

• Investigate issues at customer site and support Engineering team (Software & Hardware) for fast and short time to solution.

Know How Transfer

• Troubleshoot and maintain demo equipment if necessary.

• Conduct training on existing and future FC platforms to FSE’s and customers.