Systems Engineer (MVNE)

Join our dynamic team of engineers at IP-Tribe, where you'll be at the forefront of delivering top-notch support and innovative solutions to our valued customers. This isn't just a job; it's a chance to make a real impact!

We thrive on agility and are looking for someone who can navigate and excel in a fast-paced environment. You'll be collaborating with cross-functional, self-organising teams to resolve issues quickly, maintain rock-solid relationships with our users, and ensure we stay ahead of the curve. If you're passionate about technology and love a challenge, this is your place to grow!

Responsibilities:

• Respond to support requests
• Provide technical support remotely or on-site
• Diagnose and resolve customer issues until closure
• Conduct testing technical environment
• Perform scheduled 24/7 standby TAC (Technical Assistance Centre) duty
• Maintain good client relations
• Tracking and managing work records
• Generating and compile job reports
• Fulfil additional duties as assigned by the Manager

Requirements:

Experience & Knowledge

• Polytechnic diploma or degree in Computer Engineering, Computer Science, Information Technology, or a related field
• Preferably with some years of work experience in telecommunications, or data networking support or BSS/OCS background or cloud platforms like AWS/Azure
• Fresh graduates with relevant skills and enthusiasm are welcome to apply
• Proficiency in Linux Operating Systems, telecommunications, IP telephony, AWS/Azure cloud, database management, data networking, and cybersecurity
• Professional certifications in relevant areas (AWS, Kubernetes, Linux, MySQL) are advantageous

Skills and Personality

• Analytical mindset to troubleshoot and resolving technical issues independently
• Motivated, results-oriented, and dedicated individual capable of initiating appropriate actions and strategies
• Self-sufficient and able to work with minimal supervision
• Keen interest in staying updated with emerging technologies
• Capable of following instructions and devising problem-solving strategies
• Proficient in both verbal and written English communication

Invest In Your Future With IP-Tribe

IP-Tribe is more than just a workplace; it's a community where you can make a real impact and grow your career. We offer a comprehensive package designed to support your success:

• Competitive Compensation: We offer competitive salaries to commensurate with your experience and expertise.
• Health & Wellness: Take advantage of our health and wellness programs, designed to keep you at your best.
• Time Off: Enjoy generous annual leave and flexible work arrangements, giving you the freedom to recharge and pursue your passions.
• Team Environment: Join a collaborative and supportive team culture, where your voice is heard and your contributions are valued.
• Career Growth: Unlock your potential with clear opportunities for career progression and growth within our expanding organisation.