Systems Engineering Manager

Primary Responsibilities:

• Lead and manage a team of sustaining engineers (product, systems, mechanical, electrical) supporting fielded semiconductor equipment
• Drive resolution of customer escalations, root cause analysis, and corrective actions across the installed base
• Own sustaining roadmap including reliability improvements, cost reductions, and quality initiatives
• Coordinate cross-functionally with R&D, Manufacturing, Service, Supply Chain, and Marketing
• Establish operational objectives and execute plans to meet business and customer commitments
• Allocate resources and prioritize activities between escalations, sustaining improvements, and new product support
• Ensure effective documentation, knowledge transfer, and standardization of solutions
• Develop team capability through coaching, performance management, and technical mentorship
• Support product releases and transitions into sustaining, including training Service and Manufacturing teams
• Interface with customers as required, including travel to support critical issue resolution

Preferred Qualifications:

• Strong systems-level understanding of semiconductor equipment (optical, mechanical, electrical subsystems)
• Proven experience in troubleshooting, root cause analysis, and field escalation resolution
• Experience managing cross-functional teams and global support organizations
• Strong communication skills with ability to interface with customers and senior leadership
• Ability to drive decisions in ambiguous, high-pressure situations

Travel Requirements:

• Occasional travel required (typically up to ~25–50%) depending on escalation and customer needs

Minimum Qualifications:

• BS in Mechanical Engineering, Electrical Engineering, Physics, Materials Science, or related field
• 8+years of relevant experience in semiconductor equipment or complex systems
• 2+years of experience leading or managing technical teams