Technical Project/Program Management (Enterprise Server Deployment)

Key Responsibilities

• Technically leads deployment and set up of Actionable Insights Accelerator (AIx) and Wafer Results Analytics (WRA) servers at customer sites and internal labs.

• Provides onsite and remote technical support of AIx and WRA servers SW/HW during initial installation & regular server maintenance and during the manufacturing/testing process.

• Provides technical support to team members in other geographical areas.

• Provides technical support for remote connectivity installations and troubleshooting for semiconductor manufacturing tools, AIx, and WRA.

Leadership

• Demonstrates leadership skills within own team and local Account Teams

• Interfaces with internal and external customers on AIx and WRA server HW/SW & networking issues

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Business Expertise

• Field Operation experience is required. Must have a good understanding of our customers operational models and the AGU service business

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Functional Knowledge

• Requires proficiency in software scripting and the ability to build and deploy enterprise-class Microsoft Windows and Linux server infrastructures.

• Utilizes all of the AIx and WRA reporting functions and has a high level knowledge of AIX and WRA server applications

• Expertise across at least one business unit and understanding of customers High Value Problems

• Experience in high volume 300mm and PDC tool experience preferred

• Minimum 5-years of hardware/software experience

Problem Solving

• Utilizes AIx and WRA server HW/SW and networking skills to solve complex problems

• Ability to work with other tool/process experts to fill any gaps in technical knowledge

• Takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Deploys and maintains AIx and WRA server HW/SW specifically targeted at service contract KPI’s

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information and works to build consensus

Education: 

Bachelor's Degree in engineering discipline preferred