Technical Services Manager (Security Systems)

Company's Profile
Julian Grey represents a well-established security and protection solutions provider.

Responsibilities

• Lead and manage a team of Technical Officers handling security equipment installation, testing, commissioning, system programming, servicing and maintenance.
• Oversee the complete service and maintenance workflow to ensure smooth progress and timely completion of client commitments.
• Serve as the main contact for clients on service and maintenance matters, including handling feedback and complaints.
• Prepare service scopes and plans, including manpower allocation, skill requirements, schedules, milestones and performance metrics.
• Manage daily client interactions, understand their operational requirements and recommend suitable technical solutions.
• Monitor team performance, set targets, implement guidelines and support employees in resolving operational issues.
• Maintain and improve documentation for infrastructure components, systems and operational processes.
• Identify opportunities to improve service delivery, internal methodologies, training and customer satisfaction.

Requirements

• Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science or a related discipline.
• Minimum 6 years of relevant experience with a proven track record in technical service, maintenance or operations.
• Strong leadership, organisational, communication and coordination skills.
• Able to manage multiple technical projects and resolve operational issues effectively.
• Experience in the security systems or CCTV industry will be an advantage.

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Interested Applicants
Please WA Marie @ 80439947
Shortlisted candidates will be notified

Marie Xie
Reg No. R1103987
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568