Technical Support Engineer & Trainer

Job Responsibilities

• Plan, organize, and deliver technical training programs for technicians covering engines, electrical systems, hydraulics, batteries, fleet management systems, and other technical disciplines.
• Establish and maintain training facilities, equipment, and learning aids to support effective hands-on learning.
• Provide advanced technical support and conduct customer visits to resolve complex product and service-related issues.
• Coordinate technical readiness for new forklift and equipment releases, including software, special tools, and training schedules.
• Manage and support all training activities relating to Environmental, Safety and Health (ESH) requirements.
• Plan and organize site surveys for Very Narrow Aisle (VNA) and heavy equipment installations.
• Develop engaging training materials, presentations, videos, and technical documentation.
• Conduct technical competency assessments and grading for Field Service Technicians (FSTs) and Team Leaders.
• Develop and manage technical training and development plans for FSTs and Team Leaders.
• Support technician development through technical coaching, I-Actions, and knowledge-sharing initiatives.
• Monitor and track completion of Field Service Accreditation and Learning (FSAL)requirements.
• Maintain and manage technical documentation, training records within the Service Allocation and Resource Assistant (SARA) system, warranty information, and service action logs to support service quality, compliance, and operational efficiency.
• Deliver technical updates and knowledge-sharing sessions during monthly service team meetings.
• Monitor and evaluate the technical support performances provided by external vendors.
• Develop, review, and maintain Preventive Maintenance (PM) and Pre-Delivery Inspection (PDI) procedures, including checklists, standard repair times, and installation guidelines.
• Support FSTs, Service Coordinators, and Customer Service Executives with spare parts and technical requirements.
• Provide official feedback, reports, and quality-related escalations for complex technical issues through designated reporting channels.
• Review and provide technical recommendations for used and recycled parts.
• Advise on technician tooling, software requirements, and technical equipment needs.
• Ensure compliance with ISO 14001, ISO 45001, and internal safety, environmental, and audit requirements.

Job Requirements

• Min a diploma holder in Engineering
• Min 2 years of relevant experience
• Have strong communication and interpersonal skills
• Willing to travel occasionally
• Willing to work at Loyang Way area

^ Salary will be commensurate with experience