UC and Access Surveillance Engineer

1. Unified Communications Responsibilities

• Administer and update direct inward dialling records and manage related telephony requirements.
• Perform installation, relocation, decommissioning, and return material processing for voice and video hardware.
• Manage equipment logistics, including receiving, unboxing, storage, and inventory control.
• Provide onsite support for video conferencing systems, desk phones, and emergency wall-mounted communication units.
• Maintain accurate technical documentation and support end-to-end asset creation processes.
• Coordinate and escort voice and video service providers during onsite works.
• Provide tier 1 and tier 2 technical support, diagnostics, and incident resolution for communications services.
• Deliver technical setup and live support for major events, live streams, and high-level virtual meetings, including audio, mixer, and camera configuration.

2. Access Control and Surveillance Responsibilities

• Manage security system support in accordance with established service levels.
• Monitor system performance and implement optimisation or corrective action where required.
• Troubleshoot hardware and system issues related to physical security infrastructure.
• Coordinate with IT, security, facilities, and external vendors on implementations and network-related requirements.
• Support pilot activities, migration work, and deployment of access surveillance solutions.
• Develop operational guidelines and provide training for users and support staff.
• Assist with regional setup and administration activities for security operations.