Engineer, Technical Operations (NMS)

Responsibilities:

• Manage and monitor all installed systems and infrastructure to ensure the highest levels of systems and infrastructure availability.
• Continuously analyse platform behaviour and give recommendation for improvements (system/infrastructure)
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to lower the human intervention time on any tasks.
• Help the network teams with specifications for the monitoring and automation requirements.
• Participate in standby roster as needed, providing 2nd / 3rd level support, and ensuring timely resolution of incident tickets.
• Write and maintain up-to-date technical documentation.
• May involve project-based work for the improvement of the network.
• Assist in any other duties as assigned from time to time, where applicable.

Role Requirements:

• Familiarization with company’s network architecture and all relevant products/processes in interaction with different platforms
• Good experience in networking concepts and equipment such as IPv4/IPv6, MPLS/BGP/OSPF, netflow, routers, switches, load balancers, probes
• Good understanding of LAN and WAN technologies based on Huawei, Nokia, Cisco, etc.
• Strong knowledge of Linux system administration, networking, and troubleshooting
• Strong competency in shell and python scripting languages
• Knowledge in KVM, Docker/Kubernetes, and ELK stack
• Familiarity with monitoring tools such as Solarwinds, Nagios, Cacti, Zabbix, etc.
• Familiarity with high availability system architecture (load balancing, redundancy, caching)
• Good analytical and problem-solving abilities (logs analysis, database queries, etc)
• Experience in database manipulation and administration (backup, replication, troubleshooting)
• Self-learner in new system matters
• Ability to work as part of operational team and to support multiple tasks at the same time
• Flexibility and adaptability to changing environment and business demands
• Ability to interface and communicate with all levels of management, presenting ideas in user-friendly language
• Strong written and oral communication skills