Futurestep is the global industry leader in high-impact recruitment solutions; offering fully customized, flexible services to help organizations meet specific workforce needs.

As a Korn/Ferry Company, Futurestep can meet a variety of workforce requirements; from RPO and project recruitment, to single search and consulting, our solutions apply a truly world-class capability to deliver talent with impact, providing the experience and global reach to identify, attract and retain the people who drive business success.

With 39 offices across 20 countries, we have global reach with a diverse network that ensures that we cover the breadth of the talent pool as well as providing the local knowledge and expertise.

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Field Service Engineer

  Company :     Working Hours :  

  Job Type :  

Full Time

  Salary :  

$3,100 - $5,100 / monthly

Job Description

• Responsible for servicing customer sites, maximising customer satisfaction and minimising customer site downtime by providing exceptional support.

• Responsible for ensuring high quality delivery of services to clients through assisting in the management of the technical team and sub-contractors.

• Ensure effective management of work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims, and working with other areas within company to deliver high quality service.

• Support Service Operations Manager and Field Service Supervisor on day to day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).

• Project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.

• Design and configuration of HVAC, CCTV, Access Control, Security, and Third Party Systems. This includes the system design, controller programming and head end server and graphics configuration.

• Deliver proactive and measurable outcomes from Data Analytics (Connected Services technology) for our customers on building performance and interrogation of building system and drive outcomes for building users and building performances.

• Set-up of servers, workstations, internet connectivity and networking in support of Connected Services

• Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.

• Service and maintenance of Honeywell and third party equipment (as per trade expertise).

• Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party Systems.

• Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets, contract retention, site audits.

• Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.

• Attend and contribute to Account Planning sessions.

Requirements :-

• Bachelor Degree in Engineering, Electrical & Electronics, Mechanical, or relevant

• Intermediate to high computer skills

• Good analytical and communication skills (both written and verbal)

• Good multitasking skills

• Self-motivated and the ability to work independently

• Commitment to customer satisfaction

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