IT Support Engineer (SPH Radio)

About Us

SPH Media is evolving, and we welcome talented individuals to join us in our transformation journey. Our mission is to be the trusted source of news and lifestyle content in Singapore and Asia. As an employer, we are committed to rewarding our people fairly and developing them in their careers. Grow your career in a vibrant and collaborative environment built around a culture of respect and inclusivity. Join us! To work with passionate people who impact lives through the stories they tell.

About the Role

IT Support Engineer (SPH Radio)

Roles & Responsibilities

• Installing and configuring end user computer systems and servers
• Responding to end user IT support requests
• Work with vendor support and end users to diagnose software, networking, or hardware issues
• Providing technical support on-site or via remote-access systems
• Offering solutions that meet the needs of the client
• Repairing hardware malfunctions, software issues, and networking problems
• Maintaining good client relations
• Tracking and managing work records
• Compiling job procedures and documentations

Job Requirements

• Degree in Information Technology, Computer Science or equivalent
• Relevant Microsoft or networking trade certificates is a plus
• At least 2 years of work experience as a technical support engineer
• Knowledge of server and computer hardware with networking systems
• Ability to troubleshoot complex hardware and software issues
• Ability to think and act critically
• Good time management and interpersonal skills