Senior Data Analyst - Chatbot

Responsibilities

• Responsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis
• Design an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items
• Collaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives
• Review Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements

Requirements

• 5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field
• Strong analytical thinking and communication skills
• Experience with common analysis tools such as SQL, R, and Python
• Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.)
• Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive)
• Experience in working with cross-functional teams to gather requirements and ability to set work priorities
• Good business sense and logical thinking. Ability to synthesize information and generalize the pattern
• Experience with customer service data analysis and AI bot analysis will be beneficial