Senior Manager/Manager, Operational Excellence

Job Responsibilities

• Explore new operation technologies and conduct feasibility studies jointly with key stakeholders for adoption.
• Lead operation review to support the implementation of new contract models (e.g Outcome Based Contracts).
• Support the procurement of building services to incorporate best practices and technology for enhancing service level to our tenants.
• Drive, lead and maintain certification programs, such as ISO Audit building operations to ensure consistency with the asset objectives and compliance to safety and standards of accreditation or regulatory agencies.
• Conduct and/or drive inspection programs to address any operational deficiencies for continuous improvement.
• Conduct internal training on new policies and/or Standard Operating Procedures (SOP).
• Monitor and track key performance parameters to drive continuous improvement property portfolio.
• Conduct investigation for major incidents and liaise with relevant service providers and building managers to implement rectification works to minimize recurrence.
• Lead the Quality, Safety and Environmental policy and plans.
• Lead Emergency Preparedness and Business Continuity Programs.
• Provide guidance to building managers on all related operational matters.
• Provide operational support for the properties.

Job Requirements

• Possess a Degree in Facilities Management, Engineering (Electrical or Mechanical) or equivalent.
• At least 8 years of experience in facilities management at Corporate level preferred.
• Possess sound knowledge in tenant management, building maintenance and ISO certifications.
• Experience in implementing smart FM and facilities management system would be an added advantage.
• Certification as an ISO Internal Auditor will be an added advantage.
• Strong leadership, planning, communication skills and good interpersonal skills are essential.
• Ability to manage operational issues and projects simultaneously.
• Proficient in MS Office Applications (Word, PowerPoint and Excel).