$6,000 - 7,000 monthly
Number of Applicants
:000+
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Requirements
Technical + Junior management role
Role and responsibilities
o This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.
o Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.
o Undertake tickets that are beyond the capability of Tier 1 Engineer.
o Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.
o Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.
o Devise technical propositions with validation to address highly challenged situations.
Technical Competency
Tier 2 must be skilled in the following:
Products Knowledge
Hands-on Skillsets
Hardware Issue / Patching / Vendor Engagement
Troubleshooting Skillset
Strong troubleshooting Knowledge in:
Mastery of New Technology
Location: Jurong East
Working Hours: Mondays to Fridays @ 9:00 am – 6:00 pm
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HELIOS SYSTEMS PTE. LTD.
Helios is a company that helps to mid sized enterprise to improve their business by leveraging on strategic IT choices. We provides Systems infrastructrure support, application support, Systems Monitoring and Security Monitoring services as we know nothing is more devasting to a growing company than...
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