Senior Network Engineer L3

salary Salary :

$6,000 - 7,000 monthly

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Job Description - Senior Network Engineer L3

Requirements

Technical + Junior management role

Role and responsibilities

o This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.

o Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.

o Undertake tickets that are beyond the capability of Tier 1 Engineer.

o Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.

o Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.

o Devise technical propositions with validation to address highly challenged situations.

  • Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
  • Pick up new skillset for work requirements.
  • Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.

Technical Competency

Tier 2 must be skilled in the following:

Products Knowledge

  • Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
  • I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

Hands-on Skillsets

Hardware Issue / Patching / Vendor Engagement

  • Provide remote or physical onsite support to rectify the technical issue.
  • Understand the escalation process well enough to provide timely and accurate support to the team members.

Troubleshooting Skillset

Strong troubleshooting Knowledge in:

  • Strong technical competency. Able to resolve 70% of the tickets undertaken.
  • VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
  • First Hop Redundancy Protocols (HSRP, VRRP – with and without object tracking).
  • EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
  • IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and non-VRF routing.
  • Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS
  • Intermediate understanding of Multicast (PIM-SM) – Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
  • VRF-based troubleshooting for IP routing and Multicast.
  • ACL, AAA, 802.1x, Radius and TACACS+.
  • NTP, Syslog, local logging
  • SNMPv2 & SNMPv3 – SNMP polling vs trap.

Mastery of New Technology

  • Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
  • Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
  • Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing – air-gapped environment (SLR, PLR))
  • High-level understanding of Cisco ISE for 802.1x and AAA
  • Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
  • Able to articulate the function of 802.1x and AAA in an operational or failure state. What are the workarounds if ISE’s services have misbehaved or failed

Location: Jurong East

Working Hours: Mondays to Fridays @ 9:00 am – 6:00 pm

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About the Company

HELIOS SYSTEMS PTE. LTD.

Helios is a company that helps to mid sized enterprise to improve their business by leveraging on strategic IT choices. We provides Systems infrastructrure support, application support, Systems Monitoring and Security Monitoring services as we know nothing is more devasting to a growing company than...

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