Event Management Officer

Responsibilities

• Manage enquiries through phone, email, events booking calendar and self-help portals (e.g., Venue Booking System).
• Handle special requests from clients.
• Process booking contracts and collection of payments.
• Manage event operations and provide on-site support during event days.
• Coordinate with vendors, suppliers, and internal stakeholders to ensure smooth event setup, execution, and teardown.
• Prepare post-event reports, gather client feedback, and recommend improvements to enhance future event operations.

Requirements

• Diploma in Events and Venue management, Marketing, Hospitality and Tourism, Communications, Business Administration
• Meetings, Incentives, Conferences and Exhibitions (MICE) Management
• Customer Relationship and Service Management
• Events and Project Management
• Experience in events and venue management, marketing, hospitality, customer service management, call centre management or quality service management
• Experience in data analytics and/organisation development preferred