AREA MANAGER

Job Summary

Oversee and manage 6 or more outlets to drive operational efficiency, manpower planning, and sales performance. Lead staff training, policy development, and operational projects to support sustainable growth and high-quality service in a fast-paced F&B environment.

Responsibilities

• Manage operational and manpower planning for 6 or more assigned outlets to ensure smooth daily operations.
• Deliver intensive operational training at designated outlets within set timelines to ensure staff competence and adherence to SOPs.
• Collaborate with management to establish and improve operating policies, systems, and processes supporting organizational growth.
• Monitor and analyze sales performance of assigned outlets to identify opportunities for improvement.
• Participate in monthly operations meetings to address and resolve operational challenges for sustainable growth.
• Regularly review and update Standard Operating Procedures (SOPs) to enhance process efficiency.
• Support recruitment efforts for outlet employees to build capable teams.
• Conduct regular outlet examinations and training sessions to develop staff skills and prepare them for promotion.
• Investigate customer complaints related to service and product quality to ensure customer satisfaction.
• Evaluate performance of Store Managers and outlet employees, providing corrective actions to improve outcomes.
• Monitor and manage outlet expenses and inventory usage to optimize cost control.
• Develop, motivate, and retain subordinates, focusing on high performers to achieve quality and productivity targets.
• Lead operational projects including new product testing, supplier/vendor management, inventory management, and POS training to support business development.
• Perform related duties and tasks as required to support outlet operations.

Preferred competencies and qualifications

• Preferably 4 years of management experience in the Beverages or F&B industry.
• Demonstrated passion for working in the F&B industry and understanding of operational processes.
• Ability to work weekends and public holidays within a 6-day work week.
• Adaptability to fast-paced environments, resilience to change, and openness to new challenges.
• Capability to work independently and collaboratively within teams.
• Strong service orientation and effective time management skills to handle multiple projects simultaneously.
• Excellent interpersonal and communication skills to engage with employees at all levels.