Area Manager (Kiosk Division)

Job Summary:
Responsible for overseeing multiple outlets to ensure smooth daily operations, strong sales performance, and high service standards. This role focuses on driving profitability, managing teams, and ensuring operational excellence across all assigned outlets.

Key Responsibilities:

• Oversee daily operations of designated outlets, ensuring operational efficiency and profitability

• Drive and achieve monthly sales targets; monitor performance and implement improvement strategies

• Ensure consistency in service quality, product standards, and overall customer experience

• Lead, train, and motivate Outlet Managers and staff to achieve sales targets and customer satisfaction

• Manage manpower planning, recruitment, and staff scheduling to optimise productivity

• Handle customer feedback and resolve issues promptly in a professional manner

• Conduct regular outlet visits to ensure compliance with company policies, food safety, and sanitation standards

• Monitor inventory levels, stock mix, and cost control to minimise wastage and maximise efficiency

• Oversee maintenance, repairs, and minor renovations of outlets

• Execute and support marketing campaigns, promotions, and new product launches

• Assist in new product development and formulation

• Review operational procedures and recommend improvements to enhance performance

• Ensure cleanliness standards and compliance with hygiene regulations across all outlets

• Support and manage ad-hoc operational projects as assigned

Requirements:

• Proven experience in multi-outlet management, preferably in F&B or retail

• Strong leadership and team management skills

• Good business acumen with a results-driven mindset

• Excellent communication and problem-solving abilities

• Ability to analyse sales data and drive performance improvements

• Able to travel between outlets