Assistant Banquet Operations Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels& Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

An Assistant Banquet Operations Manager with Conrad Hotels and Resorts will manage and supervise the Conference &Banquet Operations to deliver an excellent Guest and Member experience while optimizing sales and ensuring targets are met.

What will I be doing?

As an Assistant Banquet Operations Manager, you will be responsible for the overall smooth running of the banquet operations on the floor in the day-to-day operation. Specifically, an Assistant Banquet Operations Manager will be responsible for performing the following tasks to the highest standards:

• Managing all Conference & Banqueting operations
• Planning and forecasting supply needs for event operations
• Review the Banquet Service Order with Groups, Conference and Events Sales Managers, Assistant Director of Banquet and Main Kitchen chefs
• Conduct a pre-event training, briefing on service procedure and menu to all casual staff.
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Conference & Banquet
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Respond to and handle guests feedbacks and complaints
• Ensure staffing levels cover business demands
• Ensure communication meetings are conducted and post-meeting minutes generated
• Assist other departments wherever necessary
• Promoting good working environment
• Ensuring and providing the team a positive example of delivering exceptional customer service
• Manage departmental inventories and maintains equipment
• Perform any other duties as assigned
• Ensure compliance with food hygiene and Health and Safety standards
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant Banquet Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of the hotel, banquet, and hospitality industry
• Proven experience in banquet operations and Food &Beverage management, with the ability to drive profitability, control costs, and build guest loyalty
• Excellent communication and interpersonal skills
• Strong leadership and team management capabilities, with experience in motivating and guiding teams to deliver high-quality event execution
• Ability to plan, coordinate, and oversee multiple banquet events in a fast-paced, high-volume environment
• Willingness and ability to work flexible hours, including extended shifts, weekends, and public holidays, depending on operational requirements
• Ability to remain actively engaged on the floor during events, including standing and moving for extended periods while overseeing operations
• Ability to perform effectively under pressure while maintaining service standards and attention to detail
• Strong problem-solving skills and the ability to make sound operational decisions in real time

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!