Assistant Experience Manager

About Us: 

At BYD by 1826, we’re passionate about delivering extraordinary dining experiences in a vibrant and welcoming atmosphere. As a leading name in the hospitality industry, we pride ourselves on our exceptional service and delicious menu offerings. If you’re looking to kickstart your career in the F&B industry and thrive in a supportive, fast-paced environment, we want you to join our team! 

Responsibilities: 

• Assist in managing the entire restaurant, including manpower planning, inventory, and maintenance of the restaurant. Supervise a team of 6 - 12 F&B members. 

• Plan & schedule roster for the staff. 

• Manage the F&B supplies. 

• Resolving customer issues. 

• Ensure and upkeep the highest level of customer service. 

• Work closely with the events side to disseminate information to the service crew and ensure the smooth running of the events. 

• Gather feedback from customers and report to higher management. 

• Work with kitchen crew to ensure food quality 

• Cashiering, opening and closing of the outlet 

• Daily washing up of restaurant area to maintain the highest level of cleanliness & hygiene 

• Maintenance of equipment for long-term use 

• Any other ad hoc duties as assigned 

Requirements 

• Certificate/Diploma/Degree in any field 

• 5 Years experience in F&B with supervisory role 

• Ability to work in a fast-paced environment 

• Service-oriented, customer-focused 

• Process Food Safety & Hygiene certificate