Assistant Manager

Job Summary

We are seeking a proactive Assistant Manager to lead daily operations, coordinate staff activities, and uphold high service and performance standards to drive business success.

Responsibilities

• Lead daily operational activities and monitor staff performance to ensure efficient workflow
• Supervise employees to maintain smooth operations and adherence to company standards
• Implement and uphold service quality and operational procedures consistently
• Manage customer feedback and resolve operational issues promptly to enhance satisfaction
• Coordinate staff scheduling, conduct training, and evaluate performance to optimize team productivity
• Monitor inventory levels and organize timely stock replenishment to prevent shortages
• Enforce compliance with workplace safety, hygiene, and company policies to maintain a safe environment
• Support business development and process improvement initiatives to drive operational excellence
• Prepare detailed operational reports and assist with administrative tasks to inform management decisions

Preferred competencies and qualifications

• Experience in F&B, retail, or hospitality industries preferred
• Diploma or Degree in Business, Hospitality, or related disciplines is an advantage
• Previous supervisory or management experience preferred

Required competencies and certifications

• None explicitly stated