Assistant Manager

Job Summary

We are seeking a proactive Assistant Manager to lead daily operations, coordinate staff activities, and uphold high service and performance standards to drive business success. Work location will be at Changi Airport Terminal 3.

Responsibilities

• Lead daily operational activities and monitor staff performance to ensure efficient workflow
• Supervise employees to maintain smooth operations and adherence to company standards
• Implement and uphold service quality and operational procedures consistently
• Manage customer feedback and resolve operational issues promptly to enhance satisfaction
• Coordinate staff scheduling, conduct training, and evaluate performance to optimize team productivity
• Monitor inventory levels and organize timely stock replenishment to prevent shortages
• Enforce compliance with workplace safety, hygiene, and company policies to maintain a safe environment
• Support business development and process improvement initiatives to drive operational excellence
• Prepare detailed operational reports and assist with administrative tasks to inform management decisions

Preferred competencies and qualifications

• Experience in F&B, retail, or hospitality industries preferred
• Diploma or Degree in Business, Hospitality, or related disciplines is an advantage
• Previous supervisory or management experience preferred