Assistant Manager, Shophouse

At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.

We are looking for an Assistant Manager, Shophouse to join our team!

Job Responsibilities

• Support the F&B Manager in overseeing daily Shophouse operations to ensure seamless service and high guest satisfaction
• Maintain strong knowledge of food, beverage, menu offerings, and service standards, including seasonal changes
• Ensure compliance with hygiene, food safety, SFSMS, and Fire & Life Safety standards at all times
• Supervise frontline service during operating hours, ensuring consistent service quality and team alignment
• Build rapport with guests, actively gather feedback, and handle guest concerns professionally and promptly
• Assist in planning and executing promotions, menu launches, and seasonal initiatives in collaboration with Culinary and F&B teams
• Monitor inventory levels, requisitions, and breakage while supporting effective cost control practices
• Support staff management including training, coaching, scheduling, and performance monitoring
• Conduct regular checks of front‑ and back‑of‑house areas to ensure cleanliness, readiness, and maintenance standards
• Assist with administrative duties, outlet reporting, SOP updates, and special projects as assigned

Job Requirements

• Diploma or Degree in Hospitality Management, Food & Beverage, or a related field
• At least 5 years of relevant Food & Beverage experience, with supervisory experience preferred
• Strong service orientation with a passion for delivering memorable guest experiences
• Good knowledge of food safety, hygiene, and operational standards
• Proven ability to lead, motivate, and work effectively with a diverse team
• Sound operational and organizational skills with attention to detail
• Ability to work flexible shifts, including weekends and public holidays
• Proficient in spoken and written English; additional languages are an advantage