Assistant Outlet Manager

About the role

We are seeking dedicated and detail-oriented individuals to join our food & beverage team as Assistant Outlet Managers. In this role, you will support the Outlet Manager in overseeing daily operations, ensuring service excellence, and driving team performance in a dynamic hospitality environment.

What you’ll be doing

• Assist the Outlet Manager in overall operations and administration
• Supervise staff and ensure service standards are consistently met
• Manage inventory, ordering, wastage, and supplier coordination
• Oversee cash handling, daily sales reconciliation, and financial reporting
• Conduct staff training, mentoring, and performance evaluations
• Ensure compliance with hygiene, safety, and regulatory requirements
• Handle customer complaints and feedback professionally
• Support marketing and promotional activities to boost sales
• Monitor KPIs and suggest operational improvements
• Act as Outlet Manager in their absence

What we’re looking for

• Minimum >3 years relevant F&B experience in supervisory roles
• Diploma/degree in relevant field preferred
• Strong leadership and delegation skills
• Financial acumen and inventory management ability
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to drive staff training and development initiatives
• Ability to multitask and lead by example.
• Ability to step confidently into the Outlet Manager role when required
• Responsible, reliable, and dependable with a hands-on approach
• Flexibility to work shifts, weekends, and holidays