Asst. Manager

Job Summary

We are seeking a driven, hands-on Assistant Manager to lead daily restaurant operations, enhance team performance, and deliver exceptional guest experiences in a fast-paced hospitality environment.

Responsibilities

• Oversee daily front-of-house and back-of-house operations to ensure seamless service delivery
• Maintain excellent customer service standards by monitoring service flow and addressing issues promptly
• Supervise and motivate service crew through daily briefings and on-the-job coaching to enhance team performance
• Handle customer feedback professionally and resolve complaints to uphold guest satisfaction
• Manage staff rosters, attendance, and shift scheduling to optimize workforce efficiency
• Monitor inventory levels and coordinate timely ordering of supplies to maintain operational readiness
• Ensure compliance with hygiene, food safety, and workplace safety standards to guarantee a safe environment
• Perform cashier and closing duties as needed to support operational continuity
• Assist in recruitment, onboarding, and training of new staff to build a competent team
• Support the Restaurant Manager by preparing reports, tracking sales, and identifying operational improvements
• Lead by example to foster a positive, team-oriented work culture that drives engagement and productivity

Required competencies and certifications

• Minimum 2 years of experience in a supervisory or assistant managerial role in F&B or hospitality
• Availability to work shifts, including weekends and public holidays

Preferred competencies and qualifications

• Excellent communication, leadership, and interpersonal skills to effectively manage teams and customer interactions
• Strong problem-solving ability and a proactive mindset to address challenges and improve operations
• Professional appearance and grooming standards to represent the brand positively
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Passion for service excellence and customer satisfaction

Other Information

Benefits

• Opportunities for career growth and development
• Supportive and inclusive work environment
• 5-day work week with rotating shifts

📩 Only shortlisted candidates will be contacted.