Barista

JOB SUMMARY / JOB OVERVIEW: 

The Barista mans the salon’s bar and is charged with preparing and serving different types of coffee and beverages to complement the café and salon service operations. He/She is trained and educated on drink selections mocktails, cocktails, hot and cold coffee, tea and other beverages. The role requires welcoming bar customers, maintaining a clean and well-stocked workstation, updating his/her knowledge of beverage preparation and presentation techniques, all in pursuit of providing customers with the highest standard of drinking and service experience.

Included in the role are greeting and warmly welcoming customers, responding to their questions, recommending the appropriate drink according to guests’ preference, establishing relationships, and resolving related concerns. He or she notifies the front-of-house or operations managers of any service difficulties that cannot be handled at the bar.  

DUTIES & RESPONSIBILITIES: 

1. Welcomes café guests in the warmest possible manner, responds to customer queries and concerns

2. Encourages consumers to drink coffee and/or other beverages by educating them on the features and specifics of types and characteristics

3. If needed, grinds and brew coffee and serving them at the best presentation to make the drinking experience most rewarding

4. Informs them about specials or new items, answering questions and accepting orders

5. Ensures that a beverage menu is available for customers and updated as necessary

6. Follows established formulas and preparation procedures to ensure consistency in the quality of coffee, tea and other beverages

7. Attracts new consumers and defines new and extended services and products to generate more income

8. Maintains coffee bar inventory by refilling coffee bean supplies, stocking coffee inventory, keeping volume enough for expected orders for each day

9. Provides pastries and cookies as options for customers to go with their preferred coffee and beverage

10. Follows operating instructions, troubleshoots malfunctions, does preventive maintenance, keep bar equipment working, and calls for repairs during malfunctions if needed

11. Continuously expands knowledge in hot and cold beverages as wealth as health and safety standards

12. Works as part of a fun, high-energy team

13. Adheres to all food safety and health regulations and quality controls

14. Studies, analyses, and redesigns procedures as well as makes improvements 

15. Maintains and makes recommendations to enhances the coffee bar’s look and appearance if needed

16. Participates in educational opportunities, reads coffee materials, retail trade and food service magazines

17. Networks with other baristas in the industry to keep job knowledge up-to-date

18. Accepts other responsibilities for completing new and varied demands and looks for ways to add value to improve the café’s reputation

19. Undertakes any other assigned ad-hoc duties as the business requires

QUALIFICATIONS: 

• Associate or Bachelor’s Degree in Restaurant Management, Business, or relevant fields

• Two (2) to three (3) years of experience as a barista 

• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2

• Strong interpersonal skills and enjoys interacting with customers

• Sound and strong understanding of optimising cafe operations and key indicators of success 

• Possesses strong logical and analytical problem-solving skills

• Able to grasp business requirements and processes

• Working knowledge of POS software and systems and Microsoft Office

• Meticulous, good organizational and operations skills

• Good communication and listening skills

CONTACTS:

• Floor Manager / Operations Manager

• Other department and salon managers

• Operations, customer service, and other F&B staff

• Other internal and external parties 

ENVIRONMENT:

The Barista works indoors in the café and expects to walk and stand for long periods of time while performing outlet duties mostly attending to customer requirements and supervising waiting staff to deliver the services in the highest possible standard. He is charged with coffee brewing, grinding, and other related machines, refrigerator, and bar lavatory. Occasional time is spent in an office setting to attend management, committee, and other organisational meetings. He/She works in close coordination with the salon, floor and customer service management and on occasions their key department managers and staff.

He/She is exposed to sounds and some noise levels due to the busy work environment in outlet operations. Bending, climbing, balancing, reaching, stooping, kneeling, crouching, or crawling without hindrance are ordinary parts of the physical entailments of the job. At rare occasions, the Barista may have to lift from 30 to 50 kilograms of weights like supplies, café furniture and the like. 

KEY PERFORMANCE INDICATORS:

The Barista may be required any or all of the following key performance indicators or metrics, contextualized to the company’s requirements at any given time: 

• Customer satisfaction 

• Number of new customers

• Customer retention

• Brand awareness

• Coffee and beverage quality

• Beverage consistency

• Sales revenue performance

• Quality standard maintenance

• Continuous improvements

• Creative and innovative beverage ideas

• Budget achievement

• Profitability

• Productivity