Cafe Manager

Key Responsibilities

· Operations Management

· Manage daily restaurant operations, including opening and closing procedures.

· Ensure smooth service flow and address any operational issues promptly.

· Maintain cleanliness, organization, and overall appearance of the restaurant.

· Monitor inventory levels; coordinate ordering and supplier relationships.

· Oversee compliance with food safety, health, and hygiene regulations.

· Staff Management

· Recruit, train, schedule, and manage restaurant staff (waitstaff, bartenders, hosts, etc.).

· Conduct regular performance evaluations and staff meetings.

· Build a positive, team-oriented work culture.

· Address and resolve employee concerns professionally.

· Guest Relations

· Maintain a strong presence on the floor to engage with guests.

· Handle guest feedback, complaints, and special requests with a customer-first approach.

· Ensure a consistent high standard of hospitality and service.

· Financial Management

· Manage budgets, payroll, and cost control measures.

· Analyse sales and labour reports to maximize profitability.

· Assist with the creation and execution of promotions and upselling initiatives.

· Marketing and Sales Support

· Collaborate with marketing teams or external agencies for promotions, events, and social media initiatives.

· Maintain high standards for restaurant reputation on review platforms and manage responses.

· Leadership and Reporting

· Report regularly to the General Manager, Owner, or Head Office on KPIs (Key Performance Indicators).

· Recommend improvements for service, operational procedures, and customer engagement.

· Implement SOPs (Standard Operating Procedures) and ensure consistency across shifts.

Required Skills and Qualifications

• Proven experience as a Restaurant Manager, Assistant Manager, or similar role.

• Strong leadership, communication, and interpersonal skills.

• Solid understanding of restaurant operational procedures and financial management.

• Ability to work under pressure in a fast-paced environment.

• Familiarity with POS systems, reservation software, and basic HR practices.

• Passion for hospitality and customer service excellence.

Preferred Qualifications

• Diploma or Degree in Hospitality, Business Management, or related field.

• Certification in Food Safety Management.

• Experience in upscale casual or fine dining settings (if applicable).

Split Shifts

Only shortlisted candidates will be contacted.