Captain - Room Service

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Room Service Captain assists the Manager with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.

What will I be doing?

As Room Service Captain you would be required to supervise a team of Waiter/Waitress in the assigned shift to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Able to work in all areas of the respective Food and Beverage department
• Assist in training, motivating, disciplining, directing and supervising the work of the team in the outlet operation
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Assist to prepare set ups for tables and/or rooms
• Check all team members task and utility to ensure smooth coordination between kitchen, bar and service
• Follow correct reporting procedures if faced with issues or challenges
• Manage guest queries in a timely and efficient manner
• To perform any assigned administrative task such as requisitions, operating equipment control and monitory inventory
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• To ensure and perform proper cash handling procedures
• Up-sell with latest departmental incentives
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• To perform any other duties as assigned

What are we looking for?

A Room Service Captain serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Able and willing to work on a 24-hour rotating shift schedule, including overnight shifts, weekends, and public holidays
• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Previous Food & Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.