Captain (Room Service)

JOB SUMMARY

Reporting to the Manger on Duty, the F&B Captain will be responsible for delivering a seamless and delightful dining experience for our guests.

What you will be DOING:

Service

· Familiarise with F&B Service (Restuarant & Room Service) and all the food & beverage items on the menu and/or on-going promotions.

· Perform pre-operation and side station preparation and organisation.

· Greet and seat guests proactively.

· Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.

· Provide suggestions and/or promote signature items and/or on-going promotions.

· Take orders from the guests and to take note of any special requirements.

· Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.

· Coordinate with the kitchen team to ensure prompt and smooth items delivery.

· Serve the items as per the course of order.

· Be attentive and alert to guests needs to ensure proactive service delivery at all times.

· Close the bills accurately and promptly.

Guest Relations

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.

· Thank and bide fond farewell to guests.

General

· Perform general housekeeping and basic cleaning of the restaurant as directed.

· Observe all brand/operating standards and/or LQA.

· Practise food safety and hygiene in accordance to required standards.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· GCE ‘O’ level / Certificate in Hospitality or equivalent

· Minimum 2 years of hospitality experience.

· Possess positive service mindset and attitude

· Friendly and cheerful disposition

· Good communications skills and enjoy interacting with people

· Ability to work independently and take initiative

· Good personal presentation and grooming

Flexible with working days and hours including weekends and public holidays