F&B Guest Experience Lead

Job Summary:

We are seeking a confident, service-oriented, and guest-focused F&B Guest Experience Lead to join our team. This role is responsible for leading front-of-house service delivery by ensuring guests receive warm, efficient, and consistent service. You’ll play a key role in supporting daily operations, guiding service standards on the floor, and contributing to positive guest experiences. 
 

Key Responsibilities:

• Host and engage guests throughout their dining experience, creating a welcoming and memorable environment. 

• Create special moments for guests during celebrations and key occasions. 

• Present and articulate menu items clearly, providing recommendations when appropriate. 

• Ensure food and beverage orders are delivered promptly and accurately. 

• Coordinate closely with service and kitchen teams to ensure smooth and seamless service delivery. 

• Process orders and payments using POS systems and support operational tasks such as stock replenishment and cutlery polishing. 

• Address guest enquiries and service-related issues professionally to ensure guest satisfaction. 
  

Requirements:

• Minimum GCE ‘O’ Level or equivalent. 

• Minimum 2 years of supervisory experience in an established Food & Beverage environment. 

• Prior experience in a guest-facing or service leadership role is preferred.