F&B SUPERVISOR

Here are the key responsibilities:

1. Operations Management

• Supervise daily F&B operations (restaurant, café, banquet, or kitchen)
• Ensure smooth service flow between kitchen and service staff
• Monitor opening and closing procedures
• Maintain cleanliness, hygiene, and safety standards

2. Staff Supervision & Training

• Lead and manage service staff and kitchen teams
• Schedule staff shifts and manage attendance
• Train staff on service standards and SOPs
• Conduct performance evaluations and provide feedback

3. Customer Service

• Ensure high-quality customer service standards
• Handle customer complaints and resolve issues professionally
• Engage with customers to improve satisfaction
• Maintain a positive dining experience

4. Inventory & Cost Control

• Monitor stock levels of food, beverages, and supplies
• Order and manage inventory to avoid shortages or wastage
• Control food cost and ensure profitability
• Coordinate with suppliers and vendors

5. Quality Control

• Ensure food and beverage quality meets company standards
• Check presentation, taste, and portion control
• Ensure compliance with hygiene and food safety regulations (e.g., SFA standards in Singapore)

6. Sales & Revenue Management

• Assist in achieving sales targets
• Promote menu items and upselling strategies
• Monitor daily sales and report performance
• Support marketing promotions and events

7. Reporting & Administration

• Prepare daily, weekly, or monthly reports (sales, stock, wastage)
• Maintain records of expenses and purchases
• Assist management in planning and budgeting

8. Compliance & Safety

• Follow health, safety, and sanitation regulations
• Ensure staff follow workplace safety procedures
• Comply with local regulations (e.g., food safety laws in Singapore)