Floor Manager - KTV

BLCK Hospitality is a growing multi-outlet nightlife group operating multiple venues across Singapore. We are focused on strengthening our operations, improving team structure, and building the right foundation for long-term growth.

We are looking for a Floor Supervisor to lead our energetic service crew team, ensuring smooth floor operations and creating a fun, seamless experience for our patrons.

Responsibilities:

• Oversee smooth floor operations with the Front of House team, ensuring a clean, safe, and welcoming environment

• Coordinate service to deliver efficient food and drink orders while maintaining a positive guest experience 

• Handle guest feedback and resolve issues promptly and professionally, including addressing work-related issues in a fair and timely manner 

• Lead, motivate, and support the team, including on-the-job training and daily guidance 

• Ensure adherence to strict cleanliness and hygiene protocols, partner with Logistics and Procurement for optimal inventory levels

• Support managers to uphold service excellence through staff feedback, standard enforcement, administrative tasks, scheduling, and resolving complex guest issues

What are we looking for: 

• Excellent communication ensures seamless interaction with both staff and management

• Proactive problem-solving ensures smooth operations and a positive guest experience

• Adaptable and maintains composure in a fast-paced environment

• Team player who collaborates well and contributes to a positive, supportive workplace culture 

Required Academic Qualifications & Experience

• Minimum "O" Level with strong written, verbal, and comprehension skills in English.

• Prior supervisory experience within hospitality industry

Work Environment: Primarily based at our establishment, with occasional support at sister outlets if required. 

Benefits

We offer a competitive salary package with performance bonuses, recognizing your dedication and contribution to our team's success. 

Schedule: Full-time position with evening and night shifts, including weekends.

Job Type: Full Time

Ready to lead and elevate the dining experiences for our guests? Send us your resume and be part of our fun loving team!