Floor Supervisor

As a Floor Supervisor, you will oversee daily front-of-house operations and lead the service team to deliver exceptional, seamless dining experiences. You will ensure service standards are upheld while fostering a warm, attentive, and wellness-driven environment for guests.

Key Responsibilities

Operations Management

• Supervise and coordinate daily front-of-house service operations
• Lead and manage service crew during shifts to ensure smooth service flow
• Oversee opening and closing procedures
• Ensure compliance with hygiene, safety, and service standards

Customer Experience

• Deliver and uphold high standards of service and guest satisfaction
• Handle customer feedback and resolve issues promptly and professionally
• Ensure team provides knowledgeable and personalized service

Team Leadership

• Train, guide, and motivate service staff
• Assist in staff scheduling and shift planning
• Foster a positive, collaborative, and service-oriented culture

Administrative Support

• Monitor stock levels for service-related items and coordinate replenishment
• Assist with reporting, daily sales, and operational records
• Support management in implementing SOPs and service improvements

Requirements

• Prior experience in a supervisory role within F&B or hospitality
• Strong leadership and communication skills
• Ability to multitask and work in a fast-paced environment
• Service-oriented with attention to detail
• Willing to work shifts, weekends, and public holidays