Floor Supervisor

Staff members responsible for all aspects of the customer experience, including setting up customers on the simulators and taking food and beverage orders.

Responsibilities include the following:

Front Desk Management

* Greet customers

* Create and manage bookings on our booking software

* Respond to emails in a timely manner

* Answer phone calls

Customer Service

* Provide tours of the facility

* Set up customers on the golf simulators

Membership

* Keep bag room organised and pull bags for our members

* Remember names and preferences of members

Golf Simulators

* Ensure the customers are enjoying their golf experience

* Conduct basic simulator maintenance and troubleshooting

* Ensure the technology is working properly

Food and Beverage

* Take food and drink orders and serve to customers in a timely manner

* Bus the area routinely

* Prepare drinks on the menu

Other Duties

* Inventory and ordering

* Manage relationship with suppliers

* Assist scheduling

* Assist managers

* Keep outlet neat and organised