Food And Beverage Operations Manager

ROLE OVERVIEW

The Operations Manager, Mandala Club reports directly to the Singapore General Manager and is responsible for the daily operation of the outlets and for ensuring the financial performance of the business is aligned with the published budget. The role works closely with the Culinary and the Beverage Directors to deliver consistent growth of Food and Beverage sales, as well as with the Membership and Marketing Teams to maximize occupancy of the venue

Of primary importance is the continual improvement of the property by ensuring operational efficiency, member and guest experience, staff retention, and maximizing profit. Through day-to-day staff management, the Assistant General Manager is an ambassador for the Mandala brand and fully embraces our ethos and work ethic. KPIs across the organization are categorized as below, with varied weighting across business units and departments:

• The Mandala Culture & Team Engagement P&L Delivery
• Member Satisfaction
• Member Growth/Acquisition
• Member Engagement

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

PEOPLE & CULTURE

• Model the Mandala Way and bring our values into everything we do.
• Support the implementation of cultural transformation across all functions in collaboration with the Human Resources Department.
• Develop and integrate staffing programs designed to attract the highest calibre of talent while satisfying the needs of our members.
• Create a high-performance culture.
• Nurture and foster the next generation of leaders within the organization.
• Take central ownership of “Brand/Club Bible”. Full development with key stakeholders of Policies and SOPs to allow business expansion in line with the Mandala Vision, Mission, and Values.

OPERATION

• Oversees the financial performance of the outlets to ensure margins and costs are aligned to budgets.
• Oversees the daily operations of the property.
• Drives cover to meet or exceed the budgeted capacity.
• Ensures maintenance schedules are in place and executed in a timely manner to keep the building maintained to company standards.
• Executes regular analysis of Food and Beverage trends to maintain Mandala’s position as a leading organization in the Hospitality Industry.
• Proactively responds to member feedback on offering and service.
• Creates and implements SOPs to deliver service excellence through all departments.
• Supports the Culinary team to maintain a menu offering that promotes sustainability.
• Oversees the execution of the Cultural Events Program to drive member experience and engagement.
• Nurtures ownership and team development to attract and promote talents for the Group
• Implements a Team Development Program to foster team success and career growth.
• Supports HR Functions through the recruitment and the hiring process.
• Implements appraisals and regular assessments of the team as per company standards
• Implements weekly and monthly cleaning and maintenance schedules to ensure the outlets retain consistently high standards of cleanliness.
• Cultivates partnership and commercial relationships to secure business leads.
• Ensures compliance with all health and safety regulations.
• In charge of the Building and Facility Department’s quality assurance.