FOOD SERVICES CREW LEADER

Job Description:

• Lead a team of food service crew members in daily operations, including food assembly, portioning, packing, and customer service.

• Assign tasks and manage shift schedules to ensure smooth workflow and timely order fulfillment.

• Monitor food quality, portion consistency, and presentation standards before items leave the central kitchen or service counter.

• Enforce food safety and hygiene protocols, including proper handwashing, glove use, surface sanitizing, and temperature checks.

• Train new crew members on standard operating procedures (SOPs), equipment use, and safety guidelines.

• Assist in inventory checks for ingredients, packaging, and cleaning supplies; report shortages to supervisor.

• Handle basic customer inquiries or complaints professionally, escalating issues when necessary.

• Maintain a clean, organized, and safe work environment; ensure all equipment is properly cleaned and stored after shifts.

• Complete daily paperwork including production logs, temperature records, and waste reports.

Requirements:

• 1+ years of experience in food service, fast food, or catering environment, with at least 6 months in a lead or trainer role.

• Basic knowledge of food safety principles (e.g., HACCP, ServSafe, or local equivalent) is preferred.

• Ability to stand, walk, and lift up to 15–20 kg throughout the shift.

• Strong communication and teamwork skills; able to give clear instructions under pressure.

• Reliable, punctual, and detail-oriented with a focus on consistency and cleanliness.

• Flexibility to work mornings, evenings, weekends, or holidays as needed.

• High school diploma or equivalent; food handler certification is a plus.