Front Counter Service Crew (Full Time / Part Time)

This role supports front counter operations, packing, cashiering, delivery orders, and customer handover.

Job Scope

1. Assist with front counter operations.
2. Prepare and pack dine-in, takeaway, and delivery orders.
3. Support order stickers, packing, drinks, cashiering, and order handover.
4. Handle delivery orders, rider handover, and delivery platform updates when required.
5. Check and manage outlet stock, including topping up, ordering, receiving, and proper storage when required.
6. Maintain cleanliness at the counter and customer-facing areas.
7. Support opening, mid-shift, and closing duties.
8. Follow Paperbakes SOP and service standards.

Requirements

1. No experience required training provided.
2. Friendly and willing to serve customers at the counter.
3. Able to work in a fast-paced environment.
4. Responsible, punctual, and willing to learn.
5. Able to follow SOP and instructions.
6. Able to work shifts, weekends, and public holidays.

Benefits

1. Annual Increment
2. Year-End bonus
3. Quarterly Sales Variable Bonus
4. Referral Bonus
5. Birthday Voucher
6. Training and Development
7. Career Progression
8. Walking Distance from MRT

本岗位负责门店前台的日常运作，包括餐点打包、收银、外送订单处理以及顾客取餐服务。

工作内容

1. 协助前台的日常运作。
2. 准备并包装堂食、外带与外送订单。
3. 负责订单标签、食品包装、饮料、收银以及出餐交接。
4. 处理外送订单，与送餐员交接，并在需要时更新外送平台的订单状态。
5. 检查并管理门店库存，包括补货、订单、收货以及妥善储存。
6. 保持前台与顾客区域的整洁。
7. 协助开店、当班期间及收档各项工作。
8. 遵守 Paperbakes 的标准作业流程与服务标准。

任职要求

1. 无需相关工作经验，公司提供培训。
2. 态度友善，乐于在前台为顾客提供服务。
3. 能适应快节奏的工作环境。
4. 有责任心、守时，并乐于学习。
5. 能遵守标准作业流程与指示工作。
6. 能配合轮班，并在周末及公共假期上班。

员工福利

1. 年度调薪
2. 年终奖金
3. 季度销售绩效奖金
4. 员工推荐奖金
5. 生日礼券
6. 培训与职业发展
7. 职业晋升机会
8. 地铁站 (MRT) 步行为顾客提供服务