Front of House Manager

 Chick-fil-A Location 2 Front of House Manager

Roles and Responsibilities Aligned with LeadHigh-Performance Team Best Practices Model.

Position Purpose

The FOH Manager plays a frontline leadership role at the Restaurant, ensuring smooth operations, excellent guest experiences, and strong team performance. Reporting to Director of Operations and the Owner/Operator, FOH managers energize the team, lead by example, and uphold CFA’s operational and cultural standards.

     Daily Operational Responsibilities

·      Execute effective shift setups and smooth transitions.

·      Monitor and support team members' clock-ins and clock-outs.

·      Find replacements for any call-offs and optimize shifts.

·      Conduct uniform, cleanliness, and equipment checks.

·      Assign, track, and adjust team tasks and breaks as needed.

·      Complete and oversee the daily checklist and shift reporting.

·      Answer phones and assist with guest recovery.

·      Perform POS manager functions and oversee cash handling.

·      Maintain clean, stocked, and safe environments.

·      Support food prep and catering orders as needed.

·      Lead opening, mid-day, and closing tasks (FOH, Catering and Takeaways)

·      Reinforce safety standards (food, team, guest, crisis management)

·      Support Advanced Team Members and trainers, upholding the responsibilities of trainers and team leaders.

·      Proficient in at least two kitchen stations

·      Eliminate waste using LEAN principles.

Accept additional roles based on skill and business needs.

We will be CLOSED on Sundays!