General Manager

Company Overview

The client is an F&B group focused on elevating its business through strong leadership and operational excellence in the restaurant industry.

Job Summary

We are seeking an experienced Restaurant General Manager to lead restaurant operations, drive business growth, deliver exceptional guest experiences, and develop high-performing teams with a focus on operational excellence.

Responsibilities

Business & Financial Management

• Lead restaurant operations to achieve profitability and business growth.
• Develop and execute business strategies to meet revenue and profitability targets.
• Monitor and control sales performance, labour costs, food costs, and operating expenses.
• Prepare and analyse monthly Profit & Loss reports to identify and implement improvement plans.
• Develop annual budgets, forecasts, and business plans aligned with company goals.

Operations Management

• Manage day-to-day restaurant operations to ensure efficiency and quality.
• Maintain high standards of food and beverage quality, cleanliness, and service excellence.
• Ensure compliance with Singapore food safety, workplace safety, and licensing regulations.
• Conduct regular operational audits and implement corrective actions to address issues.
• Oversee inventory management, procurement processes, and cost control measures.

Guest Experience

• Deliver exceptional customer service to maintain high guest satisfaction levels.
• Resolve customer feedback and complaints promptly and professionally.
• Develop initiatives to enhance the dining experience and encourage repeat business.

Leadership & People Development

• Recruit, train, coach, and develop restaurant managers and service teams to build capabilities.
• Foster a positive, high-performance culture focused on accountability and teamwork.
• Conduct performance evaluations and identify career development opportunities for staff.
• Prepare staff schedules and manpower plans based on business needs.

Sales & Marketing

• Develop and implement marketing campaigns and promotional activities to drive sales.
• Analyse market trends and competitor activities to identify growth opportunities.
• Collaborate with marketing partners to increase brand awareness and customer engagement.

Compliance & Quality Assurance

• Ensure adherence to company policies, SOPs, hygiene standards, and regulatory requirements.
• Maintain workplace health and safety standards.
• Oversee proper maintenance of restaurant facilities and equipment.

Required competencies and certifications

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or related discipline.
• Minimum 5 years of restaurant management experience, including at least 2 years in senior leadership or General Manager role.
• Strong knowledge of restaurant operations, financial management, and customer service.
• Experience managing budgets, P&L, labour costs, inventory, and operational KPIs.
• Proven leadership skills to motivate and develop teams.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work flexible hours, including weekends and public holidays.

Preferred competencies and qualifications

• Experience in casual dining, premium dining, or restaurant group operations.
• Knowledge of Singapore food safety regulations and employment practices.
• Wine and beverage knowledge or WSET certification (advantageous but not mandatory).
• Experience with POS systems and restaurant management software.

Other Information

Benefits

• Competitive salary with performance-based incentives.
• Career growth and leadership development opportunities.
• Supportive and collaborative work environment.
• Staff meals and employee benefits.