General Manager (Japanese Restaurant/QSR)

Job Summary
General Manager will provide overall strategic and operational leadership to drive business growth and performance for new ventures.

This role is critical in ensuring accountability for the Profit & Loss (P&L), people development, and alignment with organisation long-term goals.

Key Responsibilities:

• Strategic Leadership & Execution: Shape and drive the strategic roadmap for new concept formats, from ideation to market launch and scale-up. Champion cross-functional collaboration across marketing, supply chain, operations, and corporate support functions.

• P&L and Financial Management: Maintain P&L accountability for the new ventures, holding ultimate financial responsibility and overseeing consistent operating performance improvement to strengthen support capacity.
• Organizational Alignment: Ensure strategic alignment of the new concepts with Food Services’ long-term goals and the overarching vision of the organization.
• Concept Roll-out and Ops Excellence: Lead the end-to-end rollout of new outlets, ensuring quality, cost efficiency, and consistency in customer experience. Establish scalable systems, governance, and operating standards as the platform for future expansion.
• Complexity Management: Manage business complexity by establishing sophisticated operational and financial frameworks as new formats, such as Quick Service Restaurants (QSR), Restaurant, or Café, scale rapidly.
• Growth Acceleration & Innovation: Identify and capitalize on market opportunities, leveraging data and consumer insights to refine concept positioning. Drive innovation and digital integration (e.g. delivery platforms, loyalty programs, or tech-enabled convenience).
• Talent Development: Be responsible for people development by overseeing the creation of a strategic talent pipeline and implementing high-impact retention and engagement programs for the new concepts team. Foster a positive team culture by encouraging a growth mindset, continuous learning and collaborative working habits.
• Financial Controls: Oversee financial and operational governance, ensuring strong internal controls, accurate financial reporting, and the effective management of forecasting, budgeting, and capital planning.

Requirements:

• Strategic Leadership: Proven track record in a strategic and operational leadership role, ideally managing new business ventures or complex growth trajectories. Strong communicator and collaborator able to influence stakeholders and drive change in a complex organization.
• Commercial Acumen: Demonstrated capability to manage P&L accountability and drive business performance.
• Industry Experience: Experience in the Food & Beverage (F&B) industry, particularly with exposure to new formats like QSR, Restaurant, or Café operations.
• Scale-Up Expertise: Proven track record of building or scaling new business ventures, preferably in the F&B or retail sectors.

Interested candidates, please send your updated resume to [email protected] or contact 91183575

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Recruit Haus’ PDPA and e2i’s PDPA.”