GENERAL MANAGER (RESTAURANT)

The General Manager (Restaurant) is responsible for overseeing the overall operations of the restaurant to ensure high-quality food service, customer satisfaction, profitability, and compliance with company policies and standards. The role includes managing staff, inventory, budgets, safety procedures, and customer relations.

Key Responsibilities:

Operational Management

Oversee day-to-day restaurant operations to ensure smooth workflow.

Ensure adherence to food safety regulations, hygiene standards, and company policies.

Monitor dining, kitchen, and service areas to ensure high service quality and cleanliness.

Implement procedures to improve efficiency and reduce operational costs.

Staff Management

Recruit, train, supervise, and evaluate restaurant staff.

Prepare staff schedules and ensure adequate manpower for all shifts.

Conduct regular team meetings and performance reviews.

Promote teamwork, customer service excellence, and positive work culture.

Customer Service

Ensure customer satisfaction through excellent service, quality food, and prompt issue resolution.

Manage customer feedback, inquiries, and complaints professionally.

Maintain strong relations with regular customers and community stakeholders.

Financial Management

Prepare and manage budgets, forecasts, and cost controls.

Review daily sales reports and key performance indicators (KPIs).

Control expenses such as food cost, labor cost, and inventory wastage.

Ensure proper cash handling, billing accuracy, and banking procedures.

Inventory & Procurement

Monitor stock levels and coordinate with vendors for purchasing.

Conduct regular stock checks and maintain proper inventory records.

Ensure quality, freshness, and cost-efficiency of raw materials.

Marketing & Business Development

Implement marketing strategies, promotions, and seasonal menu planning.

Monitor competitors and market trends to maintain business advantage.

Support digital marketing, branding, and customer loyalty initiatives.

Skills & Qualifications:

Diploma or Degree in Hotel Management, Business Administration, or related field.

Minimum 5–7 years of experience in restaurant or hospitality management.

Strong leadership, communication, and interpersonal skills.

Knowledge of food safety laws, POS systems, and operational procedures.

Ability to multitask, solve problems, and work under pressure.