Management Trainee (Service)

Company Overview

MIJIN & CO. PTE. LTD.

Job Summary

You will warmly welcome customers, take accurate orders, coordinate with kitchen staff, handle cashiering, and maintain cleanliness to ensure smooth daily outlet operations and excellent customer service.

Responsibilities

• Greet customers warmly upon arrival to create a welcoming atmosphere
• Assist customers with seating and recommend menu items based on their preferences
• Respond accurately to customer enquiries about menu items, ingredients, and dietary needs
• Take precise food and beverage orders using POS systems or manual methods to ensure order accuracy
• Coordinate orders efficiently with kitchen staff to maintain smooth service flow
• Serve food and beverages promptly and professionally to enhance customer satisfaction
• Prepare takeaway and delivery orders accurately when required
• Handle cashiering duties including billing, cash handling, digital payments, and processing refunds securely
• Clear and sanitize tables, reset dining areas, and maintain overall outlet cleanliness to meet hygiene standards
• Comply with food hygiene and workplace safety regulations consistently
• Monitor stock levels for condiments, packaging, and supplies to prevent shortages
• Notify management promptly when stock replenishment is needed
• Support daily outlet operations and perform additional duties as assigned by management

Required competencies and certifications

• Minimum 1–2 years of F&B supervisory experience to manage team and operations effectively
• Demonstrated leadership and communication skills to lead teams and coordinate tasks efficiently
• Ability to work shifts, weekends, and public holidays to meet operational needs
• Customer-focused problem-solving skills to resolve service issues promptly and maintain satisfaction
• Basic knowledge of POS systems and reporting to support operational tracking and accuracy

Preferred competencies and qualifications

• WSQ Food Safety certification to ensure compliance with food safety standards
• Experience working in casual dining, café, or bar environments to adapt to similar service settings