Operations Manager

As the Operations Manager for Molly Tea Singapore, you will be responsible for overseeing the performance, compliance, and growth of all Singapore-based outlets.

Responsibilities:

• Oversee daily operations of assigned outlets, maintaining service consistency, drinks quality, and cleanliness.
• Monitor and analyse outlet performance, including sales, labour costs, food costs, and other controllable expenses to enhance profitability.
• Conduct regular audits, reviews, and visits to ensure compliance with standard operating procedures (SOPs), company policies, and regulatory requirements.
• Collaborate with Store Managers and HR in manpower planning, recruitment, training, and performance management.
• Support the implementation of new SOPs, systems, and operational changes, driving continuous improvement initiatives.
• Execute sales and marketing initiatives as directed, providing feedback on their effectiveness to management.
• Assist with the opening of new outlets, renovations, and other operational projects as needed.
• Address operational issues and customer feedback, escalating when necessary for resolution.
• Prepare and deliver regular operational reports and updates to the relevant management team.
• Provide hands-on support with service duties and adapt to flexible hours or shifts to meet business needs.
• Perform additional ad-hoc responsibilities as assigned.

Requirements:

• Minimum of 3 - 5 years of Singapore’s F&B experience with at least 1-2 years in supervisory or assistant managerial role. Direct experience with high-volume bubble tea, specialty coffee, or fast-casual chains is highly advantageous.
• Proven ability to lead Store Managers and diverse teams effectively.
• Comprehensive understanding of food and beverage operations, including service standards and hygiene protocols.
• Strong knowledge of cost control measures related to labour, food, and other expenses.
• Proactive team player with a positive attitude and commitment to ongoing professional development.
• Hands-on approach, prepared to work alongside teams as required.
• Flexible and adaptable to varied working hours, including shifts and weekends.
• Good leadership, communication, and interpersonal skills with the capacity to perform well under pressure.
• Proven experience in managing multiple outlets and resolving operational challenges efficiently.
• Proficient in MS Office and skilled in preparing operational reports.
• Possession of a valid Food Safety Course Level 3 (formerly WSQ Conduct Food & Beverage Hygiene Audit) or equivalent certification is a strong advantage.

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.