Operations Manager (Hospitality F&B) Up to $7000

We are hiring an Operations Manager to support a distinguished hospitality brand. This is a highly hands-on leadership role for a service-driven professional who thrives on the floor, leads by example, and takes pride in delivering consistently elevated guest experiences. You will work closely with Restaurant Managers and senior leadership to ensure operational excellence, service consistency, and strong team performance across all outlets.

What You'll Do:

• Oversee and support daily operations across multiple outlets, ensuring seamless and consistently elevated service standards

• Maintain an active floor presence, stepping into service where needed to uphold operational excellence

• Champion a refined service culture and ensure memorable guest experiences, including VIP occasions and private events

• Conduct regular operational walk-throughs to ensure adherence to SOPs, presentation standards, cleanliness, and service flow

• Plan and optimise staffing rosters to ensure thoughtful manpower allocation and operational efficiency

• Guide, coach, and develop Restaurant Managers and supervisory teams to uphold high performance standards

• Lead structured briefings, training sessions, and shift handovers to reinforce service excellence

• Oversee guest experience touchpoints, including service recovery and engagement with regular and VIP guests

• Monitor reservations and ensure smooth coordination during peak service periods

• Review inventory levels and coordinate replenishment to support uninterrupted operations

• Analyse daily operational reports and provide meaningful insights to senior management

• Support special projects, curated events, and cross-outlet initiatives as required
  

What You Bring:

• Minimum 7 years of experience in F&B or hospitality operations, ideally within multi-outlet or premium dining environments

• Proven ability to lead teams in a hands-on, service-driven capacity

• Strong appreciation for refined service standards and guest experience excellence

• Excellent organisational, planning, and problem-solving capabilities

• Confident, composed communicator with the ability to lead effectively on the floor
  

Shortlisted candidates will be contacted.

Jeremiah Lim (R22106910)

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