QUALITY ASSURANCE MANAGER

Job Summary

The Quality Assurance (QA) Manager leads the development and implementation of food quality and safety systems to ensure compliance with regulations and company standards, enhancing product quality and operational efficiency.

Responsibilities

• Develop, implement, and maintain food quality assurance and food safety systems aligned with company standards and regulatory requirements
• Ensure compliance with food safety regulations, HACCP, GMP, ISO standards, and company policies through systematic oversight
• Conduct regular inspections and audits of kitchens, production areas, storage facilities, and outlets to verify adherence to quality standards
• Monitor food preparation, handling, storage, packaging, and distribution processes to maintain product quality and safety
• Investigate customer complaints related to food quality and implement corrective and preventive actions to resolve issues
• Review and update quality assurance procedures, policies, and standard operating procedures (SOPs) to reflect best practices and regulatory changes
• Train employees on food safety, hygiene, sanitation, and quality standards to promote compliance and awareness
• Monitor supplier quality by evaluating raw materials and finished products to ensure consistency and safety
• Maintain comprehensive quality assurance records, inspection reports, audit findings, and compliance documentation for accountability
• Coordinate with production, operations, purchasing, and management teams to drive improvements in product quality and operational efficiency
• Identify quality risks and recommend continuous improvement initiatives to enhance overall quality performance
• Lead internal and external quality audits and support certification processes to maintain regulatory compliance
• Perform additional quality assurance and compliance duties as assigned by management

Required certifications

• Minimum Degree with 5 years working experience in Quality Assurance related field