Restaurant Captain

Responsibilities:

1. Team Leadership: Lead and motivate the front-of-house team to deliver excellent customer service.Conduct pre-shift meetings to communicate daily specials, promotions, and service expectations.Provide training and guidance to new staff members.Foster a positive and collaborative work environment.
   
2. Customer Service: Ensure a high level of customer satisfaction by personally attending to special guest needs and requests.Resolve customer complaints or issues promptly and professionally.Monitor and maintain a welcoming and comfortable dining atmosphere.
   
3. Order Management: Oversee the order-taking process and ensure accuracy in order delivery.Coordinate with kitchen staff to ensure timely and synchronized food service.Monitor and manage table turnover efficiently.
   
4. Quality Control: Conduct regular quality checks on food and beverage items before they are served to guests.Ensure adherence to food safety and hygiene standards.Monitor cleanliness and organization in the dining area.
   
5. Communication: Maintain clear and open communication with kitchen staff, servers, and other team members.Relay important information regarding menu changes, specials, and operational updates.
   
6. Training and Development: Provide ongoing training to front-of-house staff on service standards and best practices.Conduct performance evaluations and offer constructive feedback.Identify training needs and opportunities for professional growth among team members.

Requirements:

• Proven experience as a Restaurant Captain or similar role in the hospitality industry.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of food safety and sanitation regulations.
• Ability to work in a fast-paced environment and handle stressful situations.
• Availability to work evenings, weekends, and holidays.

Education and Certification:

• High school diploma or equivalent.
• Certification in food handling and safety is a plus.