Restaurant Manager

About Company:

Our client is a family restaurant chain that started in Fukuoka in 1971, and now has a total of 220 locations throughout Japan, from Hokkaido all the way down to Okinawa. Our client is known for their extensive menu and reasonable prices and is loved by people of all ages in Japan. Their food ingredients are carefully selected with the highest in quality and safety standards in mind, aiming for customers to enjoy top-class meals. The Group's company is one of in-flight catering provider for Japan domestic flight.

Job Description:

- Ensure smooth daily operations, including opening and closing procedures

- Uphold the company’s service standards, customer experience, and brand values

- Handle customer inquiries, service recovery, and feedback professionally

- Maintain proper restaurant ambiance, cleanliness, and equipment functionality

- Lead, motivate, and supervise service and kitchen teams

- Plan staff roster and deployment according to operational needs

- Conduct staff training, coaching, and performance evaluations

- Foster a positive, disciplined, and service-oriented workplace culture

- Manage daily sales performance and meet store targets

- Monitor cost control including labor, food cost, and operating expenses

- Review daily reports, sales trends, and follow up action plans

- Ensure accurate cash handling, POS operations, and banking procedures

- Food Safety, Hygiene & Compliance

- Ensure compliance with SFA food hygiene and workplace safety requirements

- Conduct periodic inspections on hygiene, cleaning, and equipment handling

- Ensure adherence to SOPs and operational standards

- Oversee stock ordering, receiving, and accurate inventory counts

- Ensure efficient stock rotation to minimize wastage

- Work with suppliers and management to maintain product quality and efficiency

- Coordinate closely with kitchen and service teams for smooth operation

- Support operational planning, promotions, and audits

- Prepare operational reports and communicate store needs to management

- Other ad hoc duties as assigned by the company

Job Requirements:

- Minimum 5 years of relevant experience in F&B

- Proven experience as a Store/Restaurant Manager or Assistant Manager in F&B

- Strong leadership and people management skills

- Good understanding of daily restaurant operations and customer service standards

- Familiar with Singapore food safety and hygiene regulations

- Strong organizational, communication, and problem-solving abilities

- Able to work shifts, weekends, and public holidays

- Hands-on, proactive, and able to handle fast-paced environments

- Strong sense of responsibility, accountability, and ownership

Compensation:

- Work location: Central

- Working hours: 5 Days/week (depending on shifts)

- Restaurant operating hours: 10am - 10pm

- Off in-lieu if work on Public Holidays

- AWS and Performance bonus

- Annual leaves

- Medical and Insurance benefits